Practice Working Arrangements During the Covid Pandemic         

GP practices, including this one, are fully open

Since the pandemic, health services must operate differently to protect everyone. It’s important to maintain safe infection control and minimise unnecessary physical contact where possible. This means there are now more ways for you to access care.

What has changed?

All appointments are being triaged. This helps keep you safe and makes sure that those who need to be seen in person are prioritised. We will see everyone in person who needs to be seen.

What is triage?

This is an assessment to decide, with your agreement, whether it is best for you to be:

  • Seen in person, or
  • Given advice over the phone or via video consultation, or
  • Helped by another healthcare provider such as a community pharmacist, physiotherapist, dentist or optician.

Why do receptionists ask questions?

GP reception staff are a vital part of the health care team and are there to triage enquires. 

You don’t have to tell them anything that makes you uncomfortable, however they can help you get the most appropriate appointment as quickly as possible. All the information they handle is treated confidentially.

I wanted to see my GP, so why am I seeing someone else?

Many GP practice teams include, or are supported by, nurses, advanced nurse practitioners (who can diagnose and treat health conditions), occupational therapists, pharmacists, physiotherapists and link workers.

By using the skills of each healthcare professional we can ensure you are assessed as quickly as possible by the right person.

What about emergencies?

Always dial 999 in a life-threatening emergency.

If you need help with minor injuries or urgent care when your GP practice is closed dial NHS 24 on 111.

Where else can I get help?

Visit www.nhsinform.scot for advice on common symptoms and a list of local services or speak to your pharmacist first for advice on minor illnesses.

Call 111:

  • for minor injuries
  • for urgent mental health advice and guidance
  • if you’re too ill to wait for your GP or dentist #to open.

Please be patient

Our health services are under enormous pressure, but we are open and here if needed. Please work together with us to make sure you get the right care, in the right place, at the right time by the appropriate health professional for your needs.

                                                                                                         


Welcome to The Hopetoun Practice at Bellevue Medical Centre.

                                                                                   

Welcome to our website, where we hope you will find all the information you need in order to make the most of our services. 

We operate from modern, purpose-built premises that house two separate Practices. On entering the building, The Hopetoun Practice is the Reception to the left, whilst The Annandale Practice is the Reception to the right.  Please ensure that you come to the correct Reception in order to avoid any confusion!

Disabled access to the Medical Centre is via a ramp from either the small car park on Annandale Street Lane, or alternatively, the footpath on Huntingdon Place.  All areas of the building are at ground-floor level, and there are male and female toilets for the disabled immediately opposite the entrance.  Please note that parking is very limited around the Medical Centre, so we would encourage our non-disabled patients to avoid travelling to the surgery by car if at all possible.

Please use the menu above to navigate around our site, and to find out information about our opening times, surgery times, and things like how to order repeat prescriptions etc. 

Please click on Further Information, then use the menu to the right to access information about services and organisations outwith the Practice that you may find useful. This contains, amongst other things, self-referral forms for Physiotherapy and Podiatry (also known as Chiropody), where you do not need to see a GP in order to arrange a routine appointment.  The Health Visitors' pages can also be found in this section. 

Please remember to inform us if you move house, or change your telephone number or email address. You may do this either in person via Reception, or alternatively, use the button below to inform us electronically. 

We would also like you to tell us whether we can use you mobile number to send text messages to. This might be to remind you of your appointment time, or to ask you to call us about something important.  We will never use your number to send any confidential medical information, or spam, so if you would like to use this service, please use the button below to give your consent.

You may also like to update your clinical record, including things like your current smoking status, weight etc, by using the appropriate button below.  All information sent electronically via this website is securely encrypted through SSL technology, and will remain entirely confidential.

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(Site updated 12/08/2022)
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